The sectors where we have a tool of our own.
A tool of our own for clinics, restaurants, gyms, hair salons and heating-oil distributors, adapted to how each business works. For other trades, the voice Reception is configured to order (below).
A voice receptionist for the calls the clinic cannot pick up.
- 1You forward to the service the calls you cannot answer: at lunchtime, after hours or when the line is busy. You keep your number.
- 2The assistant says it is an AI, speaks Catalan or Spanish, answers questions on hours, treatments and location from the information you give it, and takes the name, phone number and reason.
- 3As the clinic prefers: it books the appointment directly in your calendar and practice software, or the message reaches Noema Recepció, with the summary and the full conversation, and you confirm it.
- 4If it detects an alert situation, it passes it to a person and, if needed, to 112. It does not judge how serious anything is.
It gives no clinical advice.
See Recepció for clinicsVoice reception for other trades
It is the same voice Reception, configured to order for each trade: it is not a product of its own and has no screens of its own. What it does with each call (an appointment, a request, an alert) is decided at set-up. The calls in the videos are a demonstration with invented data.
Lifts
Breakdown calls at any hour. The assistant takes the address and the fault and opens the notice so the on-call technician has it. If someone is inside, it passes the call to the person on call.
Heating and air conditioning
Breakdown calls while the technicians are at customers' homes. It takes the address and the fault and leaves the visit ready on the technician's route. If there is a smell of gas, it reminds the caller to leave the house and call 112.
Garages
Booking by phone with the whole workshop busy. It asks which car it is and what is wrong, checks the garage diary and leaves the appointment, or a request, ready.
Estate agents
The calls from property ads while viewings are going on. It checks the diary, offers a day and time to view the flat and leaves it ready for the team.
Accountancy firms and offices
The phone during the tax-return campaign. It takes who is calling and what they need, and leaves the appointment, or a request, ready for the adviser.
Property managers
The residents of many communities on a single phone. It takes which community the resident is calling about and what is wrong, and opens the incident for the manager to see.
HORECA distribution
Orders from bars first thing in the morning. It takes the order and leaves it in the system with the customer, the products and the delivery route.
Is your trade missing?Tell us what callers ask you and, in a 30-minute session, we will see whether the Reception can be configured for your case. Book a session
What we put in writing and what we measure.
What we can state is what's written in the contract and what gets logged on every call. These are service commitments, not measured results.