GESDEN integration with AI for dental clinics
Yes, GESDEN can be connected to artificial intelligence, but that integration is not live today and we would rather say so plainly. GESDEN has no documented public API: with Gesden G5 or Evo installed at the clinic it is feasible through a local connector to its SQL Server database, which we assess case by case in the technical session; Gesden One, in the cloud, we do not promise. What Noema delivers today is an AI receptionist that answers the phone 24/7 in Catalan and Spanish, answers questions, takes the caller's name, phone number and reason for calling and passes the message to the clinic, which confirms the appointment and enters it in Gesden as usual.
Executive summary
- GESDEN is Spain's most widely used dental practice-management software (Infomed, Henry Schein group): according to public industry figures, more than 14,000 clinics use it.
- Noema's AI receptionist can be used today with any Gesden version, because it does not write to it: it takes the message and the clinic confirms the appointment (Phase 1).
- Creating appointments directly in Gesden (Phase 2) would require a local connector to the G5 or Evo database (SQL Server), because there is no documented public API. It is assessed case by case and is not live today; Gesden One is not promised.
- What it does today: answers forwarded calls 24/7, handles common questions, takes appointment requests and hands alert situations to a person. It does not send reminders or handle WhatsApp.
- Noema ships it as a managed service, with a contractual guarantee: ≥ 95% of forwarded calls with an established conversation at 90 days, or the full maintenance for the period is refunded.
What is GESDEN
GESDEN is dental practice-management software developed by Infomed, a company in the Henry Schein group. It is the most widely used dental program in Spain —more than 14,000 clinics, according to public industry figures— and it centralises the whole clinic operation in a single system. It exists in several versions —Gesden G5 (installed locally), Gesden One (cloud) and Gesden Evo— and is the source of truth for the clinic's agenda, records and billing.
What GESDEN manages
- Agenda and appointment management
- Clinical records and odontogram
- Treatment plans and quotes
- Billing and payments
- Radiology and digital imaging
- Patient communications (SMS/WhatsApp depending on version)
Can GESDEN be integrated with artificial intelligence?
Technically yes, but it is not a live integration today. GESDEN does not offer a documented official public API in Spain (unlike Dentrix, Henry Schein's US equivalent, which does have a REST API), so we cannot count on connecting it "via API". With Gesden G5 or Evo installed at the clinic, the feasible path is a local connector: a small service inside the clinic's network that would read the agenda and write appointments to the SQL Server database, so staff would keep seeing everything inside Gesden. Because it touches a third-party program's database, we assess it case by case in the technical session (version, server, permissions and risk). With Gesden One, in the cloud, there is no database at the clinic to attach a connector to, and we do not promise it.
- No need to migrate software: Gesden stays the source of truth.
- Phase 1 (what is delivered today): the AI takes the message and the clinic confirms the appointment; it does not write to Gesden.
- Phase 2, only with G5 or Evo installed: a local connector to read the agenda and create appointments, if validated in the technical session.
- Gesden One (cloud): no integration is promised.
How Noema works in a clinic running GESDEN
We deploy the AI receptionist as a managed service. These are the Phase 1 steps, from the first meeting to the agent answering calls:
1. Technical session
We review your Gesden version (G5, Evo or One), how the front desk enters appointments today and whether a local connector is worth assessing for Phase 2. All under GDPR.
2. Clinic protocol
We gather opening hours, treatments, insurers and the alert situations the clinic wants the agent to hand to a person.
3. Agent training
We load the clinic's FAQs, treatments and prices and tune the tone in Catalan and Spanish.
4. Number and call forwarding
We set up a geographic number and the forwarding of calls the front desk cannot pick up. The channel is the phone, inbound calls only.
5. Testing and validation
We test real calls —appointment requests, common questions, language switching and handing over to a person— before going live.
6. Go-live and continuous improvement
We switch on the forwarding, review the conversations and tune the agent week by week.
What the AI receptionist does alongside Gesden
The AI covers the points where a clinic loses patients and front-desk time. We show what is delivered today and what is Phase 2:
Calls answered 24/7
Answers forwarded calls with a natural voice, in Catalan and Spanish, and says it is an AI in its first sentence.
Appointment requests
Takes name, phone number and reason for calling and passes the message to the clinic, which confirms the appointment and enters it in Gesden.
Alert-situation detection
Recognises the alert cases the clinic has defined and hands them to a person (and to 112 in a life-threatening emergency). It does not assess severity or set clinical priorities.
FAQ and info
Answers opening hours, treatments, location and, if the clinic provides the list, insurers and indicative prices, without tying up the front desk.
Patient acquisition
After-hours callers leave a message instead of calling the clinic next door.
Appointments in Gesden (Phase 2)
With Gesden G5 or Evo installed, a local connector could read the agenda and create appointments. Assessed case by case; not live today.
Reminders (not included)
The service only handles inbound calls: it does not send reminders or make outbound calls. If your Gesden version already sends them, they carry on as before.
WhatsApp (not included)
We have built the engine, but today it is not part of the service and no clinic has it under contract.
GESDEN alone vs GESDEN + Noema AI
The difference is not the software: it's what happens to the calls that today go unanswered.
Benefits for the clinic
- Forwarded calls get answered, including after hours and at lunchtime.
- Fewer interruptions at the front desk: it gets complete messages (name, phone and reason) instead of missed calls.
- Fewer lost patients: after-hours callers leave a message instead of trying another clinic.
- No software migration and no changes to Gesden: it stays at the centre of everything.
- Transparency: the agent says it is an AI in the first sentence of every call.
- Service in Catalan and Spanish, in the clinic's tone.
Illustrative scenario: a dental clinic running Gesden
Illustrative scenario, not a client: a 4-chair clinic running Gesden that loses calls after hours and at lunchtime. In Phase 1, calls nobody picks up are forwarded to the AI receptionist, which answers, takes name, phone number and reason and passes the message to the clinic; the front desk confirms the appointment and enters it in Gesden as usual. If the clinic has Gesden G5 or Evo installed, in the technical session we look at whether the Phase 2 local connector makes sense.
This is an illustrative scenario, not a client. The figures above describe the service and the contractual guarantee, not measured results.
Security and GDPR
Health data are special categories under Article 9 of the GDPR and we treat them accordingly. The service is designed to minimise data exposure and keep control inside the clinic.
- Phase 1: we do not connect to Gesden; we neither read from nor write to it.
- If a local connector is built in Phase 2, it runs inside the clinic's network, with minimal permissions and without exposing Gesden to the internet.
- Specific legal basis for health data and a data processing agreement (DPA) in the contract.
- The transcripts we store are kept in the EU and purged after six months; on the voice platform they are deleted after 30 days.
- No health data in logs; credentials managed as secrets.
Honest limitations
We prefer to be clear up front, so you decide with full information:
- The Gesden integration is not live today. Gesden has no documented public API, and the path we are studying is a local connector, and we are also asking Infomed about its official route for an installed G5 or Evo, assessed case by case.
- With Gesden One (cloud) we do not promise any integration.
- Today the AI does not book into the agenda: it takes the message and the clinic confirms the appointment. It only handles inbound calls and does not send reminders.
- The AI hands clinical or sensitive cases to a person: it does not replace professional judgement.
Frequently asked questions about GESDEN and AI
Can GESDEN be integrated with artificial intelligence?
It can be connected, but it is not a live integration today. GESDEN offers no documented public API; with Gesden G5 or Evo installed at the clinic it is feasible through a local connector to its SQL Server database, which we assess case by case in the technical session. Gesden One (cloud) we do not promise. Meanwhile, the AI receptionist works alongside Gesden: it takes the message and the clinic confirms the appointment.
Does GESDEN have an API?
As of today GESDEN has no documented official public API in Spain. Dentrix, Henry Schein's US equivalent, does have one. That is why, with Gesden, the technical path we are studying is a local connector to the database, and only for versions installed at the clinic.
Which GESDEN versions can be integrated?
Gesden G5 and Gesden Evo installed at the clinic are the candidates for a local connector, and we validate it case by case in the technical session. Gesden One (cloud) we do not promise. The Phase 1 AI receptionist works with any version, because it does not touch Gesden.
Does the AI receptionist create appointments directly in Gesden?
Not today. In Phase 1, which is what is delivered, the AI answers the call, takes name, phone number and reason and passes the message to the clinic, which confirms the appointment and enters it in Gesden. Booking directly into the agenda is Phase 2: with Google Calendar or Cal.com it is possible (that is what the website demo does), and with Gesden G5 or Evo it depends on the local connector.
Is it secure? Is it GDPR-compliant?
Yes. Health data is treated as a special category (Art. 9 GDPR), with a specific legal basis, a DPA in the contract, limited retention and no sensitive data in logs. In Phase 1 we do not connect to Gesden, so we neither read from nor write to it.
Do we have to migrate software or change Gesden?
No. There is no migration and no change to how the clinic works: Gesden stays the source of truth and the front desk keeps entering appointments in it.
Does it handle WhatsApp and the phone?
It handles the phone: the inbound calls the clinic forwards to the service, 24/7 and with a natural voice. WhatsApp is not part of the service today: we have built the engine, but no clinic has it under contract.
Does it send reminders to reduce no-shows?
No. The service only handles inbound calls: it does not send reminders or make outbound calls. If your Gesden version already sends them, they keep working as before.
How long does it take to go live?
It depends mainly on having the geographic number and call forwarding ready; the timeline is set out in the proposal and written into the contract. A Gesden connector, if built, is Phase 2 and comes separately.
Does it work in Catalan and Spanish?
Yes. It answers in Catalan and Spanish, in whichever language the patient chooses, and switches to English if the patient speaks it.
How much does it cost?
The price is quoted to fit the clinic's call volume, in the 30-minute session and with no commitment. A setup fee and the minutes actually used, with no plans or bundles, and inbound calls only. Minimum 3 months; after that, open-ended with 30 days' notice. A Gesden connector is not included.
Keep exploring
Running GESDEN and want to know what can be connected?
Book a free demo: we show you the AI receptionist with your clinic's case and look, with your Gesden version, at whether the local connector makes sense.
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