After-hours voice Reception for lift maintenance
In lift maintenance, a trapped person is a call that cannot wait, and a night switchboard has a cost. Noema's voice Reception, configured to order for lift companies (it is not a product with screens of its own), answers after-hours calls, collects the details your written protocol asks for (is anyone inside, which building, which unit), alerts the on-call technician with the context and logs every incident. What needs doing is always decided by the person on call.
What it solves for your company
- Breakdown calls at any hour, including nights and holidays.
- The cost of keeping a night and weekend switchboard.
- Lack of logging and traceability of every call received.
How it works
Answers
Picks up calls after hours, including nights and holidays.
Collects
Asks your protocol's questions and recognises the cases you defined. It does not judge how serious a case is.
Alerts
Passes the call or alerts the on-call technician with full context, and logs the incident.
Frequently asked questions
- What does it do if someone is trapped?
- We configure the rules of your own written protocol. When the caller says someone is trapped, it passes the call or alerts the on-call technician, depending on the set-up. The agent recognises the cases you defined and does not judge how serious they are.
- Does it log calls?
- Yes: it records every notice (time, type, details) for follow-up.
- How much does it cost?
- Pricing is tailored to your call volume and we give it in the 30-minute session, with no plans or bundles. No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
- Can it cover the night switchboard?
- It can cover after-hours attention. The on-call person is still the one who decides and acts: the assistant collects the details of your protocol and passes the notice on. We look at it with your protocol in the 30-minute session.
After-hours cover built around your protocol
Book a 30-minute session and we will walk you through, with your own protocol, how the assistant would take a people-trapped call and alert the on-call technician.
Free demo