AI voice receptionist for clinics
An AI receptionist is a voice agent that answers the calls your clinic can't pick up: at lunchtime, after hours or when the line is busy. Noema's speaks Catalan and Spanish, says it is an AI from the first sentence, answers the usual questions, books the appointment in the calendar or takes a message and sends it to the clinic in writing, and hands any alert situation to a person. Pricing is tailored to your clinic's call volume.
How it works, step by step
- 01
You forward the calls
From the number you already have, the calls you can't take go to the service. No new number, no new switchboard.
- 02
The agent answers
It introduces itself as the clinic's AI virtual assistant and asks the patient whether they want to talk in Catalan or Spanish.
- 03
It answers and collects
It answers questions on opening hours, treatments and location using the clinic's information, and takes the caller's name, phone and reason.
- 04
It books the appointment or sends you the message
As the clinic prefers: the appointment is booked in your calendar, or you get the message in writing and confirm it yourselves. If there is an alert situation, it hands it to a person (and to 112 if it is a life-threatening emergency).
What it does and doesn't do
| Does | Doesn't |
|---|---|
| Answers forwarded calls, after hours too | Make outbound calls or campaigns |
| Says it is an AI in the first sentence of every call | Pretend to be a person |
| Answers questions with the information the clinic provides | Give clinical advice or assess symptoms |
| Detects alert situations and hands them to a person | Decide severity or set priorities |
| Books the appointment in the calendar or sends the message in writing, as the clinic prefers | Invent slots or prices |
What it costs
The price is quoted to fit the clinic's call volume, in a 30-minute session and with no commitment. A one-off setup and the minutes actually used, with no plans or bundles. No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
How contracting works →Virtual receptionist, answering machine or AI receptionist
The three usual options when the front desk can't take every call.
| Noema's AI receptionist | Virtual receptionist (outsourced) | Answering machine or switchboard | |
|---|---|---|---|
| Who answers | A voice agent that says it is an AI | A person at an outside service | A recording or a phone menu |
| When | After hours and at lunchtime too | During the contracted hours | Always, but it solves nothing |
| What it knows about the clinic | Opening hours, treatments and location, from the clinic's information | Whatever the script says | Nothing |
| The appointment | Books it in the calendar or passes you the message, as the clinic prefers | Writes it down and passes it on | The patient has to call back |
| Languages | Catalan and Spanish, and English if the patient speaks it | The service's | The recording's |
Which clinics it suits
Dental clinics
New patients, check-ups and appointment changes, alongside the practice software you already use.
Dental practice software →Physiotherapy
While you treat patients nobody picks up the phone: the agent takes the call and notes the session.
AI receptionist for physiotherapy →Aesthetics and veterinary
The same front desk, set up for the practice: treatments, opening hours and notices.
All industries →
What people ask about the AI receptionist.
What's the difference between a virtual receptionist and an AI receptionist?
A virtual receptionist is usually a person at an outside service who answers from a script during contracted hours. An AI receptionist is a voice agent: it answers after hours too, uses the information the clinic gives it, and books the appointment or passes you the message.
Does it work with our practice software?
As the clinic prefers: it books the appointment directly in the calendar and the practice software, or passes you the message in writing. The connection is built to measure for each clinic and settled in the technical session. More in dental practice software.
What happens to patients' data?
It is stored in the EU and conversations are purged after six months. What to ask any provider: AI and GDPR with patient data.
Does an AI receptionist replace the front desk?
No. It answers the calls the team can't take and passes them to you in writing. Decisions, appointment slots and any sensitive case stay with the clinic.
How does the patient know they are talking to an AI?
It says so in the first sentence of every call, as Article 50 of the EU AI Act requires.
Does it really speak Catalan?
Yes: Catalan is the agent's main language, with a Catalan accent, and Spanish is standard. Why almost no agent gets it right is explained in Catalan voice agent.
How many minutes will I need?
It depends on the calls you miss today; you are billed for actual usage. How to work it out in three steps: how many voice minutes your business needs.
Shall we look at it together?
A 30-minute session: we look at your call volume and tell you, with numbers, whether it pays off.