AI customer service
We automate communication with your customers so you reply faster, never miss an opportunity and offer service around the clock. Noema's AI answers WhatsApp, the phone and your website chat in the customer's language, manages appointments on your real calendar and escalates to a person when needed.
What it covers
- AI receptionist
- Smart chatbots
- WhatsApp support
- Phone answering
- Appointment booking
- Customer support
The problem it solves
Every call or message you don't answer in time is a customer going to a competitor. After hours, at peak times or when your team is busy, opportunities are lost silently — and hiring more staff doesn't always add up.
- Missed calls and messages after hours or at peak times.
- Slow response times that send customers elsewhere.
- Front desk overloaded with repetitive questions and manual booking.
- No service on weekends or nights, when many customers reach out.
How it works
We connect your channels
We integrate WhatsApp, phone and website chat with your calendar and CRM. The AI works on top of what you already use — no parallel systems.
The AI answers and resolves
It replies to FAQs, gives prices and hours, books and reschedules appointments against real availability and sends reminders, adapting to the customer's language.
It escalates when needed
It detects urgent and sensitive cases and hands them to a person on your team instantly, with the full conversation context.
Benefits
- 24/7 service without hiring more staff.
- Instant replies: fewer lost opportunities.
- A calendar that stays full, with no double bookings.
- Your team freed from repetitive work.
- Service in each customer's language.
Use case
A dental clinic was losing patients because the front desk couldn't answer every call and after-hours WhatsApp messages went unanswered. With Noema's AI receptionist, every enquiry is now handled instantly, appointments book themselves on Google Calendar and emergencies escalate to the on-call dentist. The front desk focuses on the patients in front of them.
Frequently asked
- Which channels does it cover?
- WhatsApp, phone (voice) and website chat, with the same "brain" behind all of them. It answers with the same information whether people write or call.
- Does it really book appointments?
- Yes: it books, reschedules and cancels directly on your calendar (Google Calendar, Gesden and others) against real availability. The appointment lives in your system.
- What languages does it speak?
- Catalan by default, adapting automatically to Spanish, English and other languages based on the customer.
- What if the AI can't answer?
- It escalates to a person on your team instantly, with the full context. The AI handles volume; the delicate calls stay with you.
Want to stop losing customers to slow replies?
In a 15-minute call we'll show you how the AI would respond in your business, with your real case.
Free demo