AI customer service
We automate phone answering so you reply faster, never miss an opportunity and offer service around the clock. Noema's voice receptionist answers the calls you forward to the service in Catalan or Spanish, chosen at the start (it can also answer in English), says it is an AI from the first message, answers common questions, takes name, phone number and reason for the call and sends you the message so you can confirm the appointment. When it detects an alert situation, it hands over to a person.
What it covers
- AI receptionist
- Phone answering
- Appointment requests
- Frequently asked questions
- Handover to a person
- Customer support
The problem it solves
Every call or message you don't answer in time is a customer going to a competitor. After hours, at peak times or when your team is busy, opportunities are lost silently — and hiring more staff doesn't always add up.
- Missed calls and messages after hours or at peak times.
- Slow response times that send customers elsewhere.
- Front desk overloaded with repetitive questions and manual booking.
- No service on weekends or nights, when many customers reach out.
How it works
We connect your phone
We forward to the service the calls you can't take (after hours, at peak times or when the line is busy) and load your business information: hours, services, location and frequently asked questions.
The AI answers and resolves
It says it is an AI, answers common questions, takes name, phone number and reason for the call and sends you the message so you can confirm the appointment. In Catalan or Spanish, chosen at the start of the call, or in English.
It hands over when needed
It detects alert situations and sensitive cases and hands them over to a person on your team, with the full conversation context.
Benefits
- 24/7 service without hiring more staff.
- Instant replies: fewer lost opportunities.
- No lost appointment requests: each one reaches your team with name, phone and reason.
- Your team freed from repetitive work.
- Service in Catalan or Spanish, chosen by the caller, and in English too.
Example
Picture a dental clinic where the front desk can't answer every call, especially at peak times and after hours. With Noema's voice receptionist, forwarded calls are answered straight away: the agent says it is an AI, answers common questions, takes name, phone number and reason and sends the message to the clinic, which confirms the appointment. If it detects an alert situation, it hands it over to a person on the team. The front desk can focus on the patients in front of them.
Frequently asked
- Which channels does it cover?
- Phone: it answers the inbound calls you forward to the service. WhatsApp is not part of the current offer.
- Does it really book appointments?
- Today it takes the request (name, phone number and reason) and sends it to your team, which confirms the appointment; it does not write to your calendar. Booking directly on the calendar (for example, Google Calendar or Cal.com) is Phase 2. With practice management software such as Gesden, whether it can be connected is validated case by case in the technical session.
- What languages does it speak?
- In Catalan or Spanish: at the start of the call it asks which language you prefer and keeps it for the whole conversation. It can also answer in English.
- What if the AI can't answer?
- It doesn't make up an answer: it takes a note and passes the case to a person on your team, with the full context. The AI handles volume; the delicate calls stay with you.
Want to stop losing customers to slow replies?
In a 30-minute call we'll show you how the AI would respond in your business, with your real case.
Free demo