One model. You pay for the talking.
No plans or bundles: a one-off setup and the minutes actually used. The price is quoted to fit your clinic's call volume, in a 30-minute session with no commitment. It is the same model we sign in the contract.
How you get started
1 · 30-minute session
We look at how patients call you and which practice software you use. We send you a written, tailored proposal with no commitment.
2 · Setup
We configure the agent with your clinic's opening hours, treatments and common questions, set up call forwarding and test it with you. The setup fee is non-refundable once Discovery has started.
3 · Live and follow-up
The agent answers forwarded inbound calls, after hours too. You only pay for the conversation minutes of the calls it answers, and support and tuning are included.
Minimum term
No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
What's included
- Answering forwarded calls, after hours too
- Catalan and Spanish, and English if the patient speaks it
- AI disclosure in the first sentence of every call
- An appointment booked in the clinic's calendar or a written message with name, phone and reason, as you prefer
- Detection of alert situations and hand-off to a person
- Data stored in the EU and a data processing agreement (DPA)
- Support and agent tuning
Terms
- Minimum term
- 3 months; then open-ended with 30 days’ notice
- Call type
- Inbound only
- Billing
- No plans, bundles or unlimited minutes: billed on actual usage
- Phone number
- You forward the one you already have; no need to change it
- Booking into the calendar
- Directly in your calendar and practice software, or by message for you to confirm; the connection is programmed to measure
What people ask before signing up.
How much does it cost?
The price is quoted to fit your clinic's call volume, in the 30-minute session and with no commitment. There is an initial setup and then real call usage, with no plans or bundles. The contract has a 3-month minimum; after that it rolls on indefinitely with 30 days' notice.
Is there a lock-in period?
A 3-month minimum from go-live. After that it rolls on indefinitely and you can leave with 30 days' notice. All in writing in the contract.
What does the setup include?
Full configuration, loading your opening hours, treatments and FAQs, call forwarding from the clinic's number, testing and go-live. The setup fee is non-refundable once the analysis phase (Discovery) has started.
What does the monthly fee include?
Call minutes, corrective maintenance, security updates, service monitoring, minor tweaks to texts and rules, and support, which is not billed by the hour. New features go through a separate change order. AI is a living service someone maintains when it breaks, not a licence you install and forget.
Are there Basic, Pro or Enterprise plans?
No. There is a single model: you pay for real usage of calls. A clinic with more calls pays for more minutes, not a different plan. If you have more than one person at reception, we explain it in high-volume clinics.
Are voice minutes unlimited?
No, and be wary of anyone promising that. Every call minute has a real provider cost. This is why it is billed on real use. The maths, step by step, in how many minutes you need.
What if it doesn't work for me?
Every month you get a report with the percentage of calls answered, verifiable from the system's records. And there is no long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
Are there hidden costs?
No. Everything is agreed in writing before you sign. No support surcharges. The one thing outside our control: your phone operator bills the forwarding leg under your own tariff (often zero or close to it), and we review it together in the analysis phase.
Who owns the data?
The clinic does. We process it on your behalf under a data processing agreement (DPA). It is stored in the EU and call data is deleted after 6 months. If the contract ends, we hand over your data and your business configuration in an exportable format within 30 days.
Shall we work it out for your clinic?
A 30-minute call: tell us how many calls you get and we'll put together a tailored proposal, with no commitment.
Where we're going next.
We build in the open. This is the order of the next pieces.
Voice receptionist for clinics
Answering calls, sending messages to the clinic or booking into the calendar, and handing alert situations to a person.
Direct booking into the calendar
The agent books the appointment based on the clinic's opening hours and practitioners, directly in the calendar and practice software. The connection is programmed to measure for each clinic.
Physiotherapy and aesthetics
The same engine adapted to the questions and treatments of each specialty.