Recover every call. AI voice receptionist for dental, physiotherapy and aesthetics clinics in Catalonia.
Noema deploys and runs an AI voice receptionist that answers your clinic's phone when the team can't, after hours too, in Catalan or Spanish, and books the appointment in your calendar or sends you the message in writing. It says it is an AI from the very first sentence and, if it detects an alert situation, it hands it to a person.
GDPR · EU AI Act · Data stored in the EU
We put AI to work in your business, not in a lab.
We don't sell "AI projects". We ship one piece that solves a concrete problem: the calls the clinic can't pick up.
AI voice receptionist
Answers the calls you forward, says it is an AI, handles questions and books the appointment in the calendar or takes a message for the clinic to confirm. If it detects an alert situation, it hands over to a person.
Strategy & conversation design
We design the tone, flow and rules that fit how you work. Every agent sounds like your brand, not a generic bot.
Integration with your tools
The agent can book the appointment directly in your calendar and practice software, or leave the message with your team to confirm: you choose. We program the connection to measure for each clinic.
Close, human support
Maintenance and support included, not billed by the hour. We're nearby and reachable, in Catalan and Spanish, not a call center on the other side of the world.
Five sectors with a tool of their own.
A tool for each of these sectors, adapted to how each business works.
Clinics & health
Picks up the phone when the team cannot, books the appointment in the calendar or leaves the message in writing and passes alert situations to a person. For dental, physiotherapy, aesthetics and veterinary clinics.
Restaurants
The reservation book with the floor plan, an assistant that answers the phone and a waiting list for full days.
Gyms & fitness centres
Answers questions on fees and places after hours, books the trial, flags returned payments and takes cancellation requests.
Hair salons, barbers & aesthetics
The salon's diary with appointments in phases, a waiting list and the messages for each appointment prepared.
Heating-oil distributors
Takes orders at the daily price, splits them into routes and closes the day ready for invoicing.
Other businesses that live on the phone, such as lift companies, garages, estate agents or property managers: the same voice Reception, configured to order.
What Noema does in each sector →What the receptionist does when nobody can pick up the phone.
Illustrative scenario · 4-chair dental clinic
The problem
After hours and at lunchtime the phone goes unanswered. Every missed call can be a patient who ends up calling the clinic next door, and the front desk can't keep up.
What Noema does
The clinic forwards the calls it can't pick up to the AI Receptionist, after hours too. The agent says it is an AI, answers in Catalan or Spanish, handles questions about opening hours, treatments and location, and takes name, phone number and reason. Depending on what the clinic prefers, it books the appointment directly in its calendar or sends it the message to confirm. If it detects an alert situation, it hands over to a person.
Message to the clinic
Answers the call, handles questions and sends name, phone and reason in writing to the clinic, which confirms the appointment.
Booking in the calendar
The agent offers a time and books it directly in the clinic's calendar and practice software, with nobody having to enter it by hand. The connection is programmed to measure.
Hand-over to a person
If it detects an alert situation, it passes it to the team, and to 112 if it is a life-threatening emergency. It does not assess severity.
This is an illustrative scenario, not a client, and the conversation is an example. The figures are service commitments (monthly report, hours, AI disclosure and contract term), not measured results.
We don't make you switch software.
The AI answers the call and, as you prefer, books the appointment directly in your calendar or sends the message to your team to confirm. We program the connection with your software to measure for each clinic.
What about my practice software?
The agent can book directly in the clinic's calendar and practice software, with nobody having to enter the appointment by hand. We program the connection to measure for your setup and confirm the details in the technical session.
- Direct booking in the calendar or a message for the clinic to confirm: you choose
- Connection programmed to measure for each clinic's setup
- We validate it in the technical session before committing to anything
- The agent has no access to clinical records (GDPR)
Other tools it can connect to
It can connect via API or webhook to tools that allow it. Each connection is programmed to measure and we confirm the details in the technical session. Don't see your tool? Just ask.
From missed calls to a receptionist that answers after hours too.
A clear method with no surprises. You hand us the materials and sign off the tests; we do the rest.
- 0130 min
Technical session
We learn how patients call you and which tools you use (Gesden or others), and send the proposal in writing with price and dates. No commitment.
- 02
Analysis
We collect the number to forward, opening hours, treatments, FAQs and alert criteria, and measure how many calls you get today.
- 03
Setup
We configure the agent and the voice, the rules for handing over to a person and call forwarding from the clinic's number.
- 04
Testing
We test the calendar booking or message-taking, alert detection and hand-over. We sign it off together with your front-desk team.
- 05
Go-live & follow-up
It goes live with forwarding switched on. Then a monthly report and reviews at 30 and 90 days.
A small team that answers fast and never hands you to a call center.
Three founders. We build, sell and support it ourselves: when you call, you talk to the people doing the work.
Pol Rierola
The face of the company. Understands your business, runs your demo and makes sure the service delivers what the contract says.
Oriol Miralpeix
Builds and operates the agents. Stack, quality, security and GDPR compliance end to end.
Albert Godayol
Go-live, support and follow-up so the service keeps working well month after month.
Our own product
We don't resell third-party boxes. We design and maintain what we ship.
Local & in Catalan
Catalan company. Close support, in Catalan or Spanish, not across the world.
No bureaucracy
Small team, fast decisions, short iterations. You talk, we ship.
Every sector, a new challenge
Clinics, restaurants, gyms, hair salons or heating oil: the same engine adapts to each business that lives on the phone.
What people ask us before starting.
How much does it cost?
The price is quoted to fit your clinic's call volume, in the 30-minute session and with no commitment. There are no plans or bundles: you pay a setup and the actual usage. Minimum term of 3 months. More detail on how it works.
Do I have to change my number?
No. The clinic forwards the calls it cannot pick up (for example when the line is busy, at lunchtime or after hours) from the number it already has. We explain it in how a voice agent connects to your existing phone line.
What exactly does it do with each call?
It says it is an AI from the first sentence, answers the usual questions (opening hours, treatments, location), takes the name, phone and reason and, as the clinic prefers, books the appointment directly in your calendar or sends you the message in writing for you to confirm. If it detects an alert situation, it hands it to a person.
Do I have to change my software or calendar?
No. You keep the software and calendar you already have. The agent can book the appointment directly in your calendar and practice software, with nobody having to enter it by hand, or send you the message so you give the slot yourselves. You decide, and we program the connection to measure for your setup.
What languages does it speak?
Catalan and Spanish. In the greeting it asks the patient which of the two they prefer and the call stays in that language, so a stray word in the other one does not flip the conversation. It can also handle English.
Is it GDPR-compliant, even with health data?
Yes. We process only what is strictly needed, data is stored in the EU, logs contain no health data, conversations are purged after six months and we sign a data processing agreement (DPA). We also meet the transparency the EU AI Act requires: the agent always states it is an AI.
Who owns the data?
The clinic, which is the data controller. We only process it on your behalf and, if you ever leave, we export it for you and delete it.
What if it doesn't work for me?
No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty. And every month you get a report with the percentage of calls answered, verifiable from the system's records.
How long until it's live?
The timeline is set out in the proposal and written into the contract. You spend just over half an hour; we handle the setup.
What about WhatsApp?
Reception is by voice. If you want it, WhatsApp can also be added, only through Meta's official Cloud API, the only route that cannot leave you without a number; we settle that in the 30-minute session. We explain it in official vs unofficial API.
Shall we look at it together?
A 30-minute call: tell us your case and we'll tell you, with no commitment, if it fits and how.