About us
Noema Automations, S.L. is a Catalan company that sets up an AI voice receptionist: it answers the phone for clinics and other businesses when staff cannot. We are based in Folgueroles, in the Osona county of Catalonia, and we work in Catalan.
Company details
- Legal name
- Noema Automations, S.L.
- VAT / tax ID
- ESB88880364
- Registered office
- Carrer Cabrera 15, 08519 Folgueroles (Osona, Barcelona, Spain)
- Incorporated
- 10 June 2026
- Registry
- Spanish Commercial Registry, 22 June 2026
- Activity (NACE)
- 6201 · Computer programming activities
- Sole director
- Oriol Miralpeix
- Team
- 3 founding partners
- Working languages
- Catalan, Spanish, English
- Service area
- Catalonia and the rest of Spain, remotely
- Contact
- info@noemaautomations.com
What we do
We deploy conversational AI agents that handle a business's first point of contact. The product we sell is a voice receptionist for clinics: when a call goes unanswered, the line forwards to the service, the agent picks up, answers questions, takes the caller's name, phone number and reason and, as the clinic prefers, passes the message to the clinic, which confirms the appointment, or books the appointment directly in the clinic's calendar and practice-management software. The connection is programmed to measure for each clinic. We have also built a WhatsApp engine.
We do not sell a software licence for you to configure yourself. It is a managed service: we build the agent around your hours, your services and your tone, test it, switch it on and maintain it. If you ever want to stop, the forwarding stops and your line works exactly as before.
Who we serve
The focus is healthcare and local businesses: dental, physiotherapy and aesthetics clinics. In these businesses an unanswered call almost always means a patient calling the next clinic on the list, and the front desk is already busy with the person standing in front of them.
Outside healthcare there are businesses with the same problem: restaurants, gyms, hair salons and heating-oil distributors. The phone rings after hours and nobody is there, and for each of them we have built a tool of our own. For other trades that live on the phone, such as lift companies, garages or property managers, the same voice Reception is configured to order. The industries page explains what it does in each case.
On what technology
Voice runs on ElevenLabs Agents with Claude Haiku 5.5 as the language model, plus our own TypeScript service handling webhooks and agent tools. Telephony is Twilio, with a geographic number. Data lives in Supabase, in the eu-west-1 region (Ireland). Our own service runs on a virtual server in Germany with Docker, and the website is deployed on Vercel.
Data is stored in the European Union and voice transcripts are purged after six months. Voice and the language model, however, are processed during the call by US-headquartered providers (ElevenLabs and Anthropic); on the voice platform, transcripts are deleted after 30 days. The architecture page has the detail on the stack and the security measures.
How we charge
A tailored proposal covering agent configuration, the phone number and testing, with billing based on real use. Inbound calls only. Minimum 3 months; after that, open-ended with 30 days' notice.
There are no plans or bundles, and we do not sell unlimited minutes at a flat rate. That is deliberate: a voice minute has a real cost to the provider, and a flat rate would force the customer to guess a volume they have not measured yet. In a thirty-minute session, based on the calls the business receives, we put together a tailored proposal with no commitment.
How we measure the service
Every month the clinic receives a report with the percentage of calls forwarded to the service that reach a conversation with the agent. The figure comes from our own system's records, so the clinic does not have to provide any data to get it.
That is the metric, and not another, because it is the only one we control end to end and can prove from our own records. "Appointments booked" or "new patients" also depend on the customer's conversion, their prices and their calendar, and say nothing about whether the agent did its job well.
No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
AI and regulation
The agent discloses that it is an artificial intelligence in the first message of every call, as required by Article 50 of the EU AI Act, and also warns that the conversation is transcribed.
The agent detects the alert situations the customer has written into their own protocol and hands them to a person. It does not assess how serious anything is, does not set priorities between people and does not replace clinical judgement. The distinction is not cosmetic: a system that decided who gets seen first based on severity would fall under Annex III of the AI Act, with every obligation that carries.
About the examples on this site
The scenarios and conversations that appear on some pages are illustrative, with invented data. The figures we give (hours and contract term) are service commitments, not measured results.
Which Noema we are, and which we are not
Several unrelated organisations share the name "Noema". To avoid confusion:
- We are Noema Automations, S.L., VAT ESB88880364, based in Folgueroles (Catalonia, Spain), and our domain is noemaautomations.com.
- We are unrelated to Noema (noema.tech), the computer-vision company in the United States.
- We are unrelated to Noema Magazine, the essay publication.
- We are unrelated to the Noema mobile app for running local language models.
- In phenomenology, a "noema" is the content of an act of consciousness. That is where the name comes from, and nothing else.
Let us talk for thirty minutes
If your business is losing calls, the useful conversation is short: how many you lose, when, and what happens to each one.
Free demo