Heating-oil distributors
AI phone agent for heating-oil distributors
In the heating-oil business, customers call to get the day's price and place an order. If the line is busy or nobody answers, they call the next distributor. Noema's AI voice agent handles several calls in parallel, quotes the current daily price, takes the order with delivery details and escalates to a human when needed. Never lose another order to a busy line.
What it solves for your business
- Calls missed or queued when everyone asks for the price the same morning.
- Sales reps stuck quoting the daily price and taking orders by hand.
- Customers leaving for a competitor because your line is busy.
How it works
01
Answers
Picks up every call at once, after hours too, with no queues or busy line.
02
Quotes & takes
Quotes the updated daily price and takes the order with address and quantity.
03
Escalates
Routes incidents or special cases to a human, with context.
Frequently asked questions
- How does it update the daily price?
- We configure the agent to quote the current price from your source (sheet, internal system or daily input). It states the price recorded in the source you maintain.
- Can it take the full order?
- Yes: it collects quantity, delivery address and contact details, ready for your team.
- How much does it cost?
- Pricing is tailored to your sector and call volume, with no plans or bundles. No long lock-in: a 3-month minimum, then month to month with 30 days' notice and no exit penalty.
- Does it work with my current number?
- Yes: you forward calls from your number to the service and your customers change nothing.
Never lose an order to a busy line
Book a free demo and we will walk you through, with your own case, how the voice agent would handle a price-and-order call.
Free demo