AI receptionist for physiotherapy clinics
In a physiotherapy clinic, the phone rings exactly when your hands are on a patient. Every call you don't answer is a session that doesn't get booked. Here's how an AI receptionist plugs that gap without hiring anyone.
The physio can't pick up mid-session
Unlike a practice with a permanently staffed front desk, in a physio clinic the professional is with the patient. New-patient calls go to voicemail, and many never call back: they look up the next clinic and book there.
An AI receptionist answers every call instantly, takes down who is calling, what they need and when suits them, and passes it to the clinic to confirm the time, without interrupting the session.
| Time of day | Who is free | What happens today | With an agent |
|---|---|---|---|
| First session of the morning | Nobody | The call is lost | Answered, and the booking request captured |
| Between patients | Exactly five minutes | Two calls out of five get returned | All of them already handled |
| Lunchtime | Depends on the day | A lottery | Full cover |
| Afternoon peak | Everyone treating | The bulk of the day is lost | The agent answers and takes the request |
| After closing | Nobody | Everything is lost | Answered, and the clinic confirms it the next day |
| Saturday | Nobody | Everything is lost | On Monday you have the weekend's requests |
Fewer no-shows, a fuller calendar
Physiotherapy lives on recurrence: session packages, multi-visit rehab. A no-show isn't just an empty slot, it breaks a treatment. Automatic reminders are a separate piece; what the AI receptionist adds is that anyone calling to cancel or move a session gets an answer at any hour, so cancelled slots can be filled again in time.
Built for how you work, and in Catalan
It works with your current process (each request goes to the clinic; direct booking in the calendar is Phase 2), answers in Catalan or Spanish, chosen at the start of the call (English too), and hands over to a person on your team when the case calls for it (a delicate injury, a clinical question). The physio gets back the time lost being a switchboard.
Frequently asked questions
Is it worth it for a two-physio practice?
Yes, and often that is where it shows most, because there is nobody on reception: the phone is carried by whoever can, between patients. What changes with size is not whether it pays off, but the volume of minutes.
Can it give advice about an injury?
No, and it is configured specifically not to. It takes booking, change and cancellation requests, answers prices and hours, and when a conversation turns clinical it says so and passes it to a professional. That line is drawn before anything is switched on.
Does it tell a first appointment from a follow-up?
Yes: it asks whether it is a first visit or a follow-up and notes it in the request, so the clinic can give the slot with the right duration and practitioner.
Does it speak Catalan?
Yes, or Spanish: at the start it asks which language you prefer and keeps it for the whole call (it can also answer in English). In a neighbourhood practice that is not a cosmetic detail: it is the difference between sounding local and sounding like an outsourced switchboard.
Want to see it with your clinic?
We run a demo with your patients' real questions, no commitment.
Free demo