AI receptionist for physiotherapy clinics
In a physiotherapy clinic, the phone rings exactly when your hands are on a patient. Every call you don't answer is a session that doesn't get booked. Here's how an AI receptionist plugs that gap without hiring anyone.
The physio can't pick up mid-session
Unlike a practice with a permanently staffed front desk, in a physio clinic the professional is with the patient. New-patient calls go to voicemail, and many never call back: they look up the next clinic and book there.
An AI receptionist answers every WhatsApp and every call instantly, offers a time by checking real availability and leaves the booking made, without interrupting the session.
| Time of day | Who is free | What happens today | With an agent |
|---|---|---|---|
| First session of the morning | Nobody | The call is lost | Answered, and the booking request captured |
| Between patients | Exactly five minutes | Two calls out of five get returned | All of them already handled |
| Lunchtime | Depends on the day | A lottery | Full cover |
| Afternoon peak | Everyone treating | The bulk of the day is lost | The agent captures and books |
| After closing | Nobody | Everything is lost | Answered and confirmed for the next day |
| Saturday | Nobody | Everything is lost | Monday calendars already have new appointments |
Fewer no-shows, a fuller calendar
Physiotherapy lives on recurrence: session packages, multi-visit rehab. A no-show isn't just an empty slot, it breaks a treatment. The AI sends automatic reminders 24h and 2h before and collects the confirmation, so cancelled slots can be filled again in time.
Built for how you work, and in Catalan
It integrates with your current calendar (Google Calendar and others), speaks Catalan by default and adapts to Spanish or English depending on the patient, and escalates to a person on your team when the case calls for it (a delicate injury, a clinical question). The physio gets back the time lost being a switchboard.
Frequently asked questions
Is it worth it for a two-physio practice?
Yes, and often that is where it shows most, because there is nobody on reception: the phone is carried by whoever can, between patients. What changes with size is not whether it pays off, but the volume of minutes.
Can it give advice about an injury?
No, and it is configured specifically not to. It books, moves and cancels appointments, answers prices and hours, and when a conversation turns clinical it says so and passes it to a professional. That line is drawn before anything is switched on.
Does it tell a first appointment from a follow-up?
Yes, and that is what keeps the calendar from falling apart: each appointment type has its own duration and practitioner, and the agent books against real availability rather than a theoretical grid.
Does it speak Catalan?
By default yes, switching to Spanish or English on its own depending on who calls. In a neighbourhood practice that is not a cosmetic detail: it is the difference between sounding local and sounding like an outsourced switchboard.
Want to see it with your clinic?
We run a demo with your patients' real questions, no commitment.
Free demo