Klinikare integration with AI for dental clinics

What is Klinikare

Klinikare is cloud-based dental practice-management software that centralises the agenda, patients, billing and daily operations in a single system, designed to simplify the clinic's day-to-day management.

Can Klinikare be integrated with artificial intelligence?

Noema has no live integration with Klinikare today. The AI receptionist works alongside it: it takes the message by phone and the clinic confirms the appointment in Klinikare, with no change of software. If the platform offers a path (an API or available connections), direct booking would be Phase 2; we validate it in the technical session.

• Phase 1 (today): appointment requests by phone; the clinic confirms the appointment in Klinikare.
• Phase 2: direct booking if Klinikare offers an API or an equivalent connection, validated in the technical session.
• No software migration: Klinikare stays at the centre.

How the service works with Noema

We deploy the AI receptionist alongside Klinikare as a managed service. These are the Phase 1 steps:

1. 1. Technical session

   We review how you manage appointments in Klinikare, how messages should reach the front desk and whether a Phase 2 with direct booking (API or vendor options) makes sense, always GDPR-compliant.

2. 2. Clinic protocol

   We gather opening hours, treatments, insurers and the alert situations the clinic wants the agent to hand to a person.

3. 3. Agent training

   We load the clinic's FAQs, treatments and prices and tune the tone in Catalan and Spanish.

4. 4. Number and call forwarding

   We set up a geographic number and the forwarding of calls the front desk cannot pick up. Inbound calls only.

5. 5. Testing and validation

   We test real calls: appointment requests, common questions, language switching and handing over to a person.

6. 6. Go-live and continuous improvement

   We switch on the forwarding, review the conversations and tune the agent week by week.

What the AI receptionist does

Alongside Klinikare, the AI covers the points where a clinic loses patients and front-desk time. We show what is delivered today and what is Phase 2:

Klinikare alone vs Klinikare + Noema AI

Benefits for the clinic

• Forwarded calls get answered, including after hours and at lunchtime.
• Fewer interruptions at the front desk: it gets complete messages (name, phone and reason) instead of missed calls.
• Fewer lost patients: after-hours callers leave a message instead of trying another clinic.
• Transparency: the agent says it is an AI in the first sentence of every call.
• No software migration: Klinikare stays at the centre of everything.
• Service in Catalan and Spanish, in the clinic's tone.

Illustrative scenario: a dental clinic

Illustrative scenario, not a client: a 4-chair clinic losing calls after hours and at lunchtime. In Phase 1, calls nobody picks up are forwarded to the AI receptionist, which answers, takes name, phone number and reason and passes the message to the clinic; the front desk confirms the appointment in Klinikare as usual. If Klinikare offers a way to book into the agenda, in the technical session we look at whether Phase 2 makes sense.

This is an illustrative scenario, not a client. The figures above describe the service and the contractual guarantee, not measured results.

Security and GDPR

Health data are special categories under Article 9 of the GDPR and we treat them accordingly. The service is designed to minimise data exposure.

• Phase 1: we do not connect to your management software; we neither read from nor write to it.
• If it is connected in Phase 2, with minimal permissions and without needlessly exposing the software to the internet.
• Specific legal basis for health data and a DPA in the contract.
• The transcripts we store are kept in the EU and purged after six months; right-to-erasure handled within legal deadlines.
• No health data in logs; credentials managed as secrets.

Frequently asked questions about Klinikare and AI

Integration with other dental software