Lift emergencies 24/7: handling them without an external call centre
If you maintain lifts, the emergency line can never be busy: a trapped person doesn't wait. Most companies solve it with an expensive external call centre or the on-call engineer's mobile. There's a third way: an AI agent that triages every call, day and night.
Not every 3am call is the same
A trapped person is an emergency that must reach the on-call engineer immediately. A stopped lift with nobody inside can wait until morning. An admin query shouldn't wake anyone. The problem is that, without triage, all three calls ring the same mobile.
An AI voice agent answers on the first ring, asks the key questions ("is anyone inside?", "which building?", "which unit number?") and decides: escalate the emergency with full details, or log the fault and schedule it for the next day.
What covering the on-call rota costs you today
An external call centre charges per call or per retainer, and even then it only takes a message: the engineer has to call back to understand the issue. And when the rota lands on an engineer's mobile, you pay availability hours and accumulate burnout and turnover.
Run the same maths we propose for missed calls: faults per month × cost of each manual handling. The figure usually justifies automation many times over.
Compliance and traceability built in
Every fault is logged with time, building, unit and a transcript of the conversation: the traceability inspections and insurers ask for, with nobody filling in forms by hand.
And because the system escalates to a person when it detects a real emergency, the on-call engineer only gets the calls that truly need their hands.
Maintaining lifts and the on-call rota costs a fortune?
We'll show you emergency triage working with real cases from your industry.
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